Refund policy

No Returns,Only Exchange Policy

At Black & Beyond, every piece is thoughtfully made and carefully inspected before it leaves our studio. To ensure the best experience for our customers while maintaining the quality of our products, we follow an exchange-only policy.

 

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

 

At Black & Beyond, we want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, we offer exchanges within 7 days of receiving your order.

 

To be eligible for an exchange, your item must be in the same condition that you received it-unworn or unused, with tags, and in its original packaging.

How to Request an Exchange

To process exchange, you can contact us at info.blackandbeyond@gmail.com with your:

 

  • Order Number.

  • The item(s) you wish to exchange.

  • While requesting an exchange, please mention the preferred size/product (subject to availability).

Once we receive your request, our customer support team will review it and contact and guide you through the next steps.

 

You can always contact us for any questions at info.blackandbeyond@gmail.com.

Exchange Process

Once your exchange request has been approved on the mail, you may choose either of the following options:

 

Option 1: Pickup Arranged by Black & Beyond

If you would like us to arrange the pickup, we will be happy to coordinate it for you.

  • A pickup fee of Rs.300 will be applicable and will be charged separately.

  • Our team will share a shipping label, which must be printed and securely affixed to the parcel before it is handed over to the courier partner.

  • The pickup will be scheduled at your preferred address, subject to service availability.

NOTE: All original tags must be completely intact and attached to the product. If any tag has been removed, detached, damaged, tampered with or is missing, the product will NOT be accepted for exchange under any circumstances.

 

Option 2: Self-Ship the Parcel

You may also choose to ship the parcel back to us at your convenience.

  • Simply email us to initiate your exchange request.

  • In case if you are shipping yourself no amount will be charged from our side.

  • Our customer support team will provide you with the return shipping address and all necessary instructions.

  • We recommend using a reliable courier service and sharing tracking details on mail with us to make sure the parcel has been successfully delivered to us.

Once we receive the exchange product, it will undergo a quality inspection. If it meets our exchange eligibility criteria, we will proceed with your exchange accordingly.

Exchange & Quality Check

  • Please note that receiving the product does not automatically qualify it for an exchange. The exchange will only be approved after the product successfully passes our quality check.

  • If the tags are found to be removed, detached, damaged, tampered with or missing upon inspection, the exchange request will be rejected without exception.

  • Once we receive your parcel and it successfully passes our quality check, our team will get in touch with you to confirm the exchange. We will then process and ship your exchanged product, subject to availability, and share the tracking details with you once the exchange order has been dispatched.

If more than 15 business days have passed since your exchange update, please contact us at info.blackandbeyond@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us the same day if the item is defective, damaged, or if you receive the wrong item.

 

This must be supported by an unboxing video.For size-related issues, you must inform us within 7 days of receiving your product.

Size customisations

We offer size customisation.

Our customisation service includes:

  • Increasing or decreasing the length of the dress/top. (where technically feasible)

  • Adding or removing sleeves from any of our designs. (your comfort matters the most to us)

  • Creating custom sizes beyond our standard size chart, including 3XL, and above.

Please note that our customisation service is limited to sizing and fit only. We do not modify the original design, silhouette as each piece is thoughtfully designed to maintain its intended aesthetic.

 

If you'd like a customised fit, please get in touch with us before placing your order by emailing us at info.blackandbeyond@gmail.com or sending us a message on our Instagram or chat with us on +91 9729334539. Our team will guide you through the measurement process to ensure the best possible fit.

 

Please Note: We do not accept exchanges on customised orders as we are unable to repurpose the customised pieces, so please send the accurate measurements.

Customer Support

We aim to provide you with the best possible shopping experience. All emails and Instagram direct messages will be acknowledged and responded to within 24 business hours of being received.

 

To support a healthy work-life balance for our team, our Customer Care team is unavailable on weekends and public holidays. Any queries received during this time will be addressed on the next business day, in the order they were received.

 

We truly appreciate your patience and understanding, and we're always here to assist you during our business hours.

 

Quality Check (QC) Rejection Terms

Exchange Items must pass a strict quality check your exchange will be rejected and sent back if 

  • The product appears to be used 
  • The product carries a strong perfume or any other odor 
  • The product has been washed altered or damaged